Customers outside of the US will need to contact the retailer they purchased the bike from.
MagneTrainers are built to last for years. In the rare event that a failure occurs, they are also designed for easy repair.Contact Support: 3D Innovations Support
MagneTrainers can be returned for a full refund within 30 days of the date of purchase. To return a Magnetrainer, simply contact the retailer you purchased it from. See our Return Policy for more details.
The users manual shows how to assemble an properly use the MagneTrainer.
"I am immensely pleased with both the build quality and the resistance. This will provide good solid exercise when couch-bound. Great for those of us who don't like to go out in the cold and/or have small apartments."